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Refund and Returns Policy

Effective Date: October 1, 2026

Website: Edenary.com

1. Overview & 14-Day Return Policy

At Edenary, we stand behind the quality, weight, and craft of every piece we produce. If you are not entirely satisfied with your order, we offer a 14-day return policy.

You have 14 calendar days from the date of delivery to request a return for store credit or a refund to your original payment method, subject to the conditions outlined below.

2. Return Eligibility Requirements

To be eligible for a return:

  • Timeframe: The return request must be initiated within 14 days of delivery.
  • Condition: Items must be unworn, unwashed, unaltered, free of stains/odors, and in the exact condition you received them.
  • Packaging: Items must be returned with all original tags attached and original packaging intact where applicable.
Note: Returns that do not meet these criteria, show signs of wear, or are sent back without prior authorization will not be processed and may be returned to sender at the customer’s expense.

3. The “Vault” Drop Model & Exchange Policy

  • 30-Day Active Window: Because Edenary operates on a limited-release 30-day “Vault” drop model, inventory for each design is limited strictly to the active release month.
  • Exchanges for Active Drops: Size or item exchanges are subject to real-time stock availability during the active 30-day window.
  • Archival Notice: Once a monthly drop closes and enters The Vault at midnight on the final day of the month, physical exchanges for identical items, sizes, or colors are no longer possible. In such cases, eligible returns will be issued as store credit or a full refund.

4. Defective, Damaged, or Misprinted Items

We take great care in our printing, embroidery, and fulfillment processes in Houston, TX. If you receive an item that is defective, misprinted, or damaged in transit:

  1. Contact us within 7 days of delivery at support@edenary.com.
  2. Include your order number, a clear description of the issue, and high-resolution photos showing the defect or damage.
  3. Upon confirmation, we will immediately issue a free replacement or a full refund (including original shipping costs). You will not be responsible for return shipping on defective items.

5. Non-Returnable & Final Sale Items

The following items cannot be returned or refunded:

  • Gift cards / E-gift certificates.
  • Items marked Final Sale or purchased during clearing/archive sales.
  • Items returned past the 14-day window.
  • Products showing signs of wear, laundry, or user damage.

6. How to Initiate a Return

  1. Email Us: Send an email to support@edenary.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once reviewed, our support team will send you a Return Authorization with return shipping instructions and the designated return shipping address.
  3. Pack & Ship: Securely pack the item(s) in original packaging and mail the package back using a trackable shipping carrier (USPS, UPS, FedEx).
Please do not send items back to us without first requesting a return authorization, as unauthorized returns cannot be processed.

7. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying the shipping costs for returning non-defective items.
  • Original Shipping Fees: Original shipping charges paid at checkout are non-refundable.
  • Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance. Edenary is not responsible for packages lost or damaged in transit back to our facility.

8. Refunds & Processing Time

  • Inspection: Once your return package is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.
  • Approval & Credit: If approved, your refund will be processed back to your original payment method within 5 to 7 business days.
  • Processing Delays: Please note that banking institutions and credit card providers may require additional processing time (typically 3–5 business days) for the credit to officially post to your statement.

9. Contact Us

If you have questions about your order, sizing, or initiating a return, please reach out to us: